Machine Servicing

Star GB is dedicated to providing industry-leading service support for our range of sliding and fixed head lathes. As the sole UK agent for FMB Machinery, we also provide service and support FMB bar feeders.

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Introduction to Star Servicing

We understand that keeping your machines running efficiently is essential to maintaining productivity, meeting customer demands and ensuring long-term success.

With over 2,000 active installations throughout the UK and Ireland, our customer support team is on hand to offer technical assistance for the entire operating lifespan of your machine tool, ensuring any downtime is kept to a minimum.

With years of experience and in-depth product knowledge, our engineers are factory trained and fully equipped to support your investment. Whether you need troubleshooting assistance, urgent repairs or routine maintenance, we’ve got you covered.

Expert engineers at your service

With a team of over 20 technical engineers providing nationwide coverage, we’re at your service from machine installation and maintenance training, through to routine servicing and prompt technical support.

Our engineers are always happy to assist beyond regular working hours, ensuring you're back up and running as quickly as possible if a machine issue occurs. Whether it's troubleshooting an unexpected fault, offering remote diagnostics or attending site visits, we prioritise minimising your downtime.

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Servicing made easy

Our comprehensive service plan helps keep your machinery in optimal condition.

Routine machine servicing is essential for maximising the lifespan and performance of your machine tools. With a Star GB service contract, all maintenance is carried out by fully qualified technicians, ensuring comprehensive checks are completed on both your Star machine and FMB barfeed.

Any identified machine faults will be resolved where possible, and a comprehensive report on the condition of your machinery will be provided, including any necessary remedial work and recommended parts.

Your service plan includes...

5% discount on labour charges for the duration of the contract
10% discount on any necessary spare parts following the service
APC (Absolute Pulse Coder) batteries replaced
Resolving identifiable faults whenever feasible
Any additional work formally recommended

Servicing Checklist

Check condition of drive belts
Check machine safety features
Check servo motor and ball screws
Check general machine condition
Check hydraulic system (if applicable)

Check oil levels, condition & filters
Check coolant system integrity
Check condition inside control cabinets
Check FMB barfeed functions & operation
Check & clean FMB barfeed clutch system

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Machine Support

Machine Alignment

Star GB stock an "alignment kit" for each model of machine in our range. The alignment kit consists of two or three cases of precision ground jigs that allow "factory settings" to be restored quickly and easily.

The alignment kits are usually shipped into the customer the day before the service engineer arrives. Depending on the severity of the "accident", the service engineer can have the machine aligned in a matter of hours.

Once the re-alignment is complete and the machine has been handed back to the customer, Star GB will then arrange for the cases to be collected from site.

Machine Assistance

Star GB is completely focused on offering “best in class” customer support. Indeed our engineers will be happy to take your calls way beyond the normal working hours as we understand machines tend to go wrong at the worst possible time.

Rest assured our experienced staff will have your machine up and running as soon as possible with minimal disruption to your business.